The only mortgage CRM with 24/7 customer support

Get help from a real person by call, email or live chat—any day of the week, any time of day. We know loan officers work around the clock, so we provide support that’s available whenever they need it.

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Are you tired of waiting for help?

In the mortgage industry, every opportunity to move forward matters. There are plenty of roadblocks in the process already—your CRM shouldn’t be slowing you down. That's why our customer support team is available 24/7. Get help any time you need it and keep your business running smoothly.

Support any time you need it

Talk with a real person any time

Support three ways—phone call, live chat, email

Fast response and resolution times

Other CRMs

Support not available evenings or weekends

Difficult to talk with a real person

Email and chat support only

Three different ways to get support

Our 24/7 support team can be reached three different ways—choose which method works best for you.

Live chat

Get immediate assistance from our knowledgeable support team via live chat. Whether you have a quick question or need detailed guidance, our experts are available in-app to help you navigate any challenge with ease.

Phone call

Do you prefer resolving issues over the phone? We offer phone support. Simply call our support team to speak directly with our dedicated support professionals anytime you need help.

Email

Send us an email for comprehensive support on your queries. Our team is committed to responding swiftly, providing you with detailed solutions and ensuring your concerns are addressed thoroughly.

Comprehensive support, anytime

Our support team has a detailed handover process between shifts and teams, ensuring no information is lost and support is continuous. We're available 24/7, so you get the assistance you need, when you need it. Whether through phone, email, or live chat, you can count on us to keep your business running smoothly.

Personalized guidance

At Aidium, we believe in providing tailored support to each of our clients. You'll have a dedicated account manager who understands your unique needs and can provide expert advice and solutions. This personalized approach ensures you get the most out of our CRM and can achieve your business goals efficiently.

Fast and effective solutions

We know time is crucial in the mortgage industry. Our support team resolves issues quickly and effectively. With an average ticket resolution time of under 20 minutes, we help users focus on what matters most—serving borrowers and growing their business.

“Aidium’s support team goes beyond gold standard. So far, it has been nothing short of platinum level. This is a great company that is on its way to being THE CRM standard for mortgage professionals.”

Paul Waldrop

CEO & Co-Founder, Latreia Coaching
Former Loan Administration Manager, Wells Fargo Home Mortgage